Do You Have Questions About Your LVHHN Medical Bill?

Get answers to frequently asked questions and find out what each section of your bill represents

The following list shows the financial life cycle of your visit to Lehigh Valley Hospital and Health Network (LVHHN):

The Financial Life Cycle of your visit

Pre-Registration
Registration
Insurance is billed
Patient is billed
Collection Activity (if needed)

Pre-registration

Before you arrive for a scheduled admission or elective procedure, your method of payment will be reviewed by our patient accounting department. If you have commercial insurance, we’ll make the necessary phone calls to determine the extent to which you are covered. You’ll be notified of the findings. If your insurance will not cover the cost of your care, a financial counselor will be assigned to help you apply for our reduced cost of care program.

Registration

This occurs when you arrive at the hospital, including visits to the emergency department. You’ll provide or verify your demographic, insurance and clinical information. We’ll photocopy your valid insurance card or document the accurate coverage information you provide so we can make arrangements for payment. For commercial insurances, all co-pays are collected (except on inpatients). At LVHHN, we provide care to all patients, regardless of their ability to pay.

Insurance is Billed

As a courtesy to you, we will bill all insurance carriers, including Medicare, Medicaid and commercial carriers. We will follow up and pursue payment from all insurance carriers. You are responsible for all balances your insurance carrier does not cover. If we do not receive a payment from your insurance carrier within 45 days, you will be asked to contact your insurance company.

Patient is Billed

After insurance follow-up has been exhausted, you will be billed. You’ll also be billed for any unpaid balances including co-pays, co-insurances and deductibles. Interest-free payment plans can be arranged. Depending on your household income and the number of people in your household, you may qualify for our reduced cost of care program. LVHHN is the only local hospital to offer a reduced cost program to families with a household income four times greater than federal poverty guidelines.

Possible Action by a Collection Agency or Attorney

Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a local collection agency or attorney for resolution. Uncooperative patients may be forwarded to a local collection agency or attorney for resolution. This includes, but is not limited to, patients not complying with their insurance plan’s obligations by completing Coordination of Benefits forms or reporting motor vehicle accident details.

For your convenience, walk-in customer service is available at four locations:

LVH-Cedar Crest Cashier’s Office

LVH-17^th and Chew Cashier’s Office

LVH-Muhlenberg Cashier’s Office

Location: 2^nd floor
Walk-in Hours: Monday through Friday, 8 a.m.-4:30 p.m.

LVHHN Patient Accounting Department

Location:
Lehigh Valley Hospital and Health Network
1249 S. Cedar Crest Blvd.
Allentown, Pa. 18103
Walk-in Hours: Monday through Friday, 7:30 a.m.-4:30 p.m.
Phone Numbers: 610-402-3025 or 1-800-608-6800

Patient Billing Customer Service E-mail Address
patient.billing@lvh.com

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